Customer Relationship Management
Elevate the human experience with connected technologies
Salesforce Sales Cloud - Sell Smarter with AI driven Insight
- Salesforce Sales cloud - Sell Smarter with AI driven Insight
- Increase deal conversion rate with data and AI - Get insights that matter to accelerate every stage of sales journey
- Reach out to your customer with omnichannel - Maximise customer touchpoints across every channel
- Automate Field Sales - Increase the productivity of field sales team
- SPANCO Process - End to End process automation covering the Quote to Cash Cycle
Salesforce Service Cloud – Redefine the customer service
Get to the heart of service with connected, efficient, personalised experiences with the #1 customer service software.
- Omni channel support - Make your customers’ lives easier. Provide consistent experiences from digital to the field
- One to One Engagement - Help your agents to build customer loyalty
- Service Process Automation - Automate processes and empower teams to do more with less
- Call Centre Automation - Empower your agent for a better customer service
Salesforce Marketing Cloud - Make your marketing effort generate results
One to one personalized marketing to optimize the spends and increase the churn rate
- Data driver customer centric approach - Use a single source of truth to deliver data-driven interactions
- Personalise every moment - Meet customers in the moment with real-time data across channels and teams
- Automate engagement across all the social channels - Automated engagement across email, web, mobile, and more
- Optimise performance and budget - Get the insights you need and the outcomes you want with unified, AI-driven analytics
Analytics Cloud - Data Analytics to increase business productivity
- Exception based reporting to provide meaningful insights - Take action and keep data at the heart of every decision, right in the flow of work
- Automate insights with built-in AI - Use intelligent predictions, recommendations, and flows to uncover real-time answers to business-critical questions
- Transform decisions into actions - Get started quickly with out-of-the-box accelerators and apps, purpose-built for every industry
- Ensure data security - Make secure, high-quality data available where you need it by ensuring visibility and control
Heroku / Platform - Powerful platform to deliver automations
Automate processes, build better apps, and secure data across your Customer 360.
- Automate easily with workflows and flows - Simplify tasks with automation and low-code tools to connect your entire organisation
- Build apps faster as per the requirements - Create and test applications quickly with the latest change-and-release management tools
- Scalability via metadata driven architecture - Protect your data and stay compliant with top security and privacy solutions
Salesforce Commerce Cloud - Unified Commerce Experience
Choose how you connect with customers on the platform trusted by industry-leading brands.
- Easy to deploy and highly scalable - Save time and money. Launch quickly with headless commerce
- Automate from enquiry to delivery process - Simplify processes and reduce costs with automation
- Manage customer loyalty - Connect your commerce journey from start to end, and back again
- Personalise with unified data and AI. - Strengthen relationships and trust with intelligent insights
Integration Cloud - Create scalable and connected experiences faster
- Power of scalable integrations-Connect any system, Salesforce or not, whether in the cloud or on-premises, on a single platform
- Empower your organisation to drive innovation - Allow teams to discover and reuse integration assets to build upon prior projects and address new business priorities
Slack – Collaboration to drive efficiency
With Slack, sales teams can:
- Engage with customers and partners securely in real time
- Boost rep productivity with automation and actionable insights
- Rally your extended team to keep deals moving forward
Industry Cloud
Engage with your customer, partner and supplier in a smarter way to drive efficiencies using following industry specific clouds:
- Health Cloud
- Financial Service
- Manufacturing Cloud
- CPG Cloud
- Education Cloud
- Media Cloud
Drive business efficiencies using plug and play products to supplement the core cloud offerings. Our experienced team can help you automate your process using following products:
- Digital Engagement – End to end customer interaction management
- CPQ – Code, product configuration and pricing
- Einstein products – Leveraging AI for efficient decision making
