Client stories
Success story 1
The pioneer firm to revolutionize professional education in the country, enhances and re-designs their process standardization approach using Salesforce.
Success story 2
A reputed company dealing into online books enhances its sales productivity.
Success story 3
The company is the latest and most comprehensive global emissions calculator, based on the European standard EN16258..
The pioneer firm to revolutionize professional education in the country, enhances and re-designs their process standardization approach using Salesforce.
Challenges
- Inaccurate data and low data quality
- Reporting structure not streamlined
- Lack of process standardization in few departments
Solution
- Sanity of incoming data by Salesforce automation and manual fix of legacy data
- Redesign of reporting structure following DAR approach
- Business process and architecture redesigned with business workshop sessions
Benefits
- Reduced timelines for resolving tickets, better analysis and improved planning sessions via Salesforce reports.
A reputed company dealing into online books enhances its sales productivity.
Challenges
- No real time visibility into student database
- No system to track the grievances
- No real time reporting & MIS
Solution
- Unified view of customer with a complete activity history and subscriptions
- Real time customizable reports and dashboards to gauge key business matrices
- Efficient management of complaints with defined TAT, response time and SLA
Benefits
- Increased sales, higher customer satisfaction and efficient reporting.
The company is the latest and most comprehensive global emissions calculator, based on the European standard EN16258. Developed over five years with various partners (Industry, ETH, Swiss federal authorities).
The regularly updated data guarantee a realistic calculation. In addition to the calculation of pollutants, there service also enables the preparation of an annual emissions balance as well as the compensation of emissions and their data storage.
Challenges
- Different orgs for different products
- Old setup with less functionality
- Standard reporting and dashboards
- Lack of time-to-time & need basis notifications.
Solution
- Migrating tickets from different orgs into one single instance for a collective enhanced view
- Defined SLA for tracking TAT and FRT
- Customized reports and dashboards
- Updated workflow setup
- Setup of automations and triggers
Benefits
- Proactive customer engagement
- Customer analytics dashboard helps build a superior product