Client stories
Success story 1
A € 23.3 billion global provider of HR services. With a legacy of over 25 years in the Indian market, Client is today one of the leading players in the Indian recruitment ecosystem.
Success story 2
A global market leader into GIS devices and spatial analytics software, streamlines its order and subscription management using Salesforce.
Success story 3
A global venture capitalist firm dealing in multi-stage investments uses data management to their advantage via the experience cloud feature of Salesforce.
A € 23.3 billion global provider of HR services. With a legacy of over 25 years in the Indian market, Client is today one of the leading players in the Indian recruitment ecosystem. Employing over 800 specialist recruiters across our 20 office locations, in India provides a full range of solutions including temporary and permanent staffing, outsourcing and other workforce solutions in the areas of engineering, finance and accounting, human resources, IT, manufacturing and logistics, and sales and marketing.
Challenges
- To Setup query management system for employees and the exited employees for a better resolution from the HR, Finance, and the payroll front on the query raised by them
- Lack of Query management tool
- High operating costs
- Poor agent experience
- Lack of support for Current and the exited employees
- Lack of Help Desk
Solution
- Reporting capabilities
- Setup of Agent Workspace
- Integration with Jira
- Integration with HRIS (Custom App)
- Integration with Knowlarity (CTI Tool)
- Integration with Finance Tool (Custom App)
Benefits
- Increase in end users’ satisfaction
- Increase in agent satisfaction
- Increase in ticket deflection
- Decrease in ticket resolution time
- Increase in efficiency of Support team
A global market leader into GIS devices and spatial analytics software, streamlines its order and subscription management using Salesforce.
Challenges
- No tracking of the user count
- Managing subscriptions and renewals causing multiple errors
- Lack of coordination within teams and manual effort
Solution
- Real time tracking of the number of users to achieve the goal of 1 million users
- Automated alerts and reminders on renewals
- Custom-made module to manage subscriptions
Benefits
- Error free tracking of numbers, less operational errors, and higher renewal rates.
A global venture capitalist firm dealing in multi-stage investments uses data management to their advantage via the experience cloud feature of Salesforce.
Challenges
- Large chunks of data exchanged on excel, manually
- No insights or trends from data over a period
- Intra-organisational and inter-organisation collaboration
Solution
- Automatic and standardised capturing of operational and financial data of customers
- Analysis of funds by monitoring fund performance and allocation of funds
- Access of the portal to customers for increased visibility
Benefits
- Accurate and better analysis of company performance, reduced operational errors, and an insightful reporting mechanism for the leadership.